quality • project metrics
To ensure quality, project metrics are
collected systematically at various stages
of the project implementation. The 
data is analysed using various Statistical 
Quality Control tools like control charts to
draw inferences at the project and organisational
levels. The results are used to improve the
Software Development Life Cycle (SDLC) . Besides getting
a simple baseline of data, these metrics should reinforce the
accountability for both Project and Process leaders. Regarding
number 5, it is also important that missed milestones be
escalated, in case there is an impact on other work. Regarding 
numbers 2 and 3, the goal is to eventually have the number started 
equal the number completed. To ensure that quality is being 
maintained, initially there is a three-tier system of quality control in
place.  The MT types the file and leaves any doubts/blanks for editor’s perusal. 
  Then the document is proofread for any English or typographical 
errors.  This ensures that the final product caters to the client’s demands
 and needs without leaving room for errors.